(1 credit for 1 minute chatting)
(1 credit for 1 minute extra)
(10 credits for 1 sent message)
to message for free
This video guide shows how to contact VictoriyaClub Support Centre if you are a registered user and logged in:
1. Log in to the website.
2. Press ‘Support’ in the main menu on the top of the page.
3. Press ‘New ticket’ button.
4. Name your issue in the ‘Subject’ field.
5. Describe your issue and give us as much details as possible in the ‘Message’ field.
6. Attach a file if necessary by pressing ‘Attach file’ button.
7. Press ‘Send’ button to send the message.
After sending your ticket on the Support page you can reply to Support Centre or add some extra information to your existing ticket.
This video guide shows how to contact VictoriyaClub Support Centre if you are not a registered user or logged in:
Please, enter your registration e-mail and we will send you a link to reset your password and to set up new one
1.Eligibility and General Restrictions
By using or viewing the site, you represent and warrant that:
1.1 You are at least 18 years of age;
1.2 You are interested in finding a girl-friend from Ukraine or other countries.
1.3 It is lawful for you to view the type of content provided by VictoriyaClub.com where you are viewing the site;
You may not access the Site or utilize our Services:
1.5 If you are a convicted sex offender;
1.6 If you have a felony conviction or the equivalent in any jurisdiction;
1.7 If you have been convicted of any crime of moral turpitude; or
1.8 If you are not a natural person utilizing our Services solely for your own personal use and in good faith
1.9 You will not breach any of the terms and conditions of this agreement;
2.Registration and authorization
2.1 Before registration, you can read the rules of the site and read answers to frequently asked questions.
2.2 When you register, you must complete the minimum information about you. In order other members of the Site could understand your intentions and goals, we recommend filling in all the information about you in the form on VictoriyaClub.com
2.3 Please, note that you must enter a valid email address because you will get a message from us with instructions on activating your account.
2.4 When you register to become a member, you agree to provide accurate and complete information about yourself as well as update it as necessary. We reserve the right at any time to terminate your membership if you are found to provide inaccurate, outdated, incomplete or misleading information. We can ask you for any additional information if it is necessary. The evaluation of the information is based on the sole personal opinion of the Site administration.
2.5 To gain access to the Site you must complete a simple registration procedure to obtain an account and a password. The account will be open when you complete the registration, confirm that your e-mail address is real, confirm the safety of your registration data, and confirm that you agree to be bound by all the terms and conditions of the Agreement.
2.6 By becoming a member, you agree to receive information by e-mail initiated by VictoriyaClub.com without limitation. Such mailing may include e-mail notifications about new members of the site, lists of updates, messages informing you of promotions, discounts etc. You can decline our mailing to your e-mail without any explanation by choosing the next option on your personal page.
3.1 We reserve the right to immediately terminate your membership if you breach one or more provisions of the Agreement. We reserve the right to take further actions if your violation triggered our financial and moral losses or losses of other members of our website. You will not be entitled to a refund of any used and / or unused funds in case of any breach of this Agreement.
3.2 You may terminate your membership at any time for any reason. Running this procedure is carried out by the site administration upon your written or email request for termination. Any unused funds may be paid back to you in accordance with the provisions of "Refund Policy".
3.3 We charge for the range of dating services we provide and do not refund money if the Site Services are disabled or upgraded. We reserve the right to discontinue the Site at any time without giving reasons and explanations.
3.4 If you cancel your membership on the Site, your profile will be removed. You will be able to restore your profile in the course of 3 years from the cancellation. To restore your profile, login to your account and resume the use of the Site Services. If a technical restoration is not available you will be recommended to re-register.
3.5. In case if the using of our website was terminated, that means You are not our customer any more, any of your complaints will not be considered.
4. Member warranties and undertakings.
By completing the registration process for VictoriyaClub.com you hereby agree to
4.1 have only one account of membership on this Site, and to use it personally. You cannot allow access to others to use your membership. Presence on the Site is allowed only to private individuals and is not allowed for public organizations, agencies, and informal associations
4.2 be honest and serious in dialogues and cooperation with other Members of the Site in order to establish relations.
4.3 use the Site and its Services within any applicable laws and regulations. You will not transmit defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, abusive, racist or unlawful material or any material that infringes or violates another party's rights when using the Site and the Services. Breaching of any rule gives us right to terminate your membership and file a complaint about you to the law-enforcement authorities of your country.
4.4 not use the Site and its Services in any illegal and / or unauthorized way. You will not perform illegal and / or unauthorized access to our Site and its Services, collect usernames and / or email addresses of other men and / or ladies posted on this site by electronic or other means for hacking websites. You will not engage in sending unsolicited e-mails and / or links to other sites on behalf of our customers, with reference to us in any way, that qualifies as SPAM. We reserve the right to control and to take legal action, including civil, criminal and judicial redress against you in case of your breach of this provision.
4.5 We are not responsible for the conduct, whether online or offline, of the ladies listed on this site. Please use caution and common sense when using the Site and the Services. Your interactions with females, whose profiles are posted on this Site, are solely at your own risk.
4.6 You may not publish content that directly or indirectly alludes to child pornography or attempts to solicit communication with or on behalf of any person under the age of 18.
4.7 Pornography and Obscenity: We do not allow image or video content that contains nudity, sexually graphic material.
4.8 Paedophilia, Incest and Bestiality: customers may not publish written, image or video content that promotes paedophilia, incest and bestiality.
4.9 Child Pornography: VictoriyaClub.com has a zero-tolerance policy against child pornography, and we will terminate and report to the appropriate authorities any user who publishes or distributes child pornography.
We will immediately without notice terminate your member account and close you out from our website.
4.10 You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the Site Administration.
4.11 We reserve the right to review and delete any content in your profile, messages, photos, which in our opinion violates the Agreement or which may be offensive, illegal, violate the rights of other members, harm, or threaten the safety of the Site and the Services.
4.12 Fixed charges on this Site are an integral part of this Agreement. We reserve the right to change charges for the Services at any time. If you are unhappy with any changes in the Service charges you may terminate your membership by writing to us.
4.13 Upon the termination of your membership, you agree that you will not have access to all the Site Services from the date of termination and you will not have any claims if further communication with a lady from our website fails.
4.14 If a lady’s using of our services was terminated, that means a lady is not our customer any more, her profile was deleted from our website, you agree, any of your complaints on the deleted lady’s profile will not be considered.
4.15 We are not responsible and any complaints will not be considered if there are any misunderstandings due to foreign languages or due to using translation apps. All your communication with the ladies on our website are solely at your own risk.
4.16 We are not responsible for the ladies signing up and using other social networks, other dating sites or any 18+ websites. It is not prohibited, it is not controlled by our side. The female users have legal rights to use another Internet resources.
5. Member services.
5.1 You acknowledge and agree that the form and nature of the Services provided by VictoriyaClub.com may change from time to time without prior notice. You agree to pay for the specified Site Services, such as sending mail, live chat and videochat time . You acknowledge and agree that your account credits are charged correctly. We may change or discontinue any Services or features at any time and without notice. We can set new rules for Services existing on the Site.
5.2 You agree to pay us the full cost of paid services that are used from your account, regardless of whether they were used by you or any other person, with or without your consent.
You agree that:
5.3.1 You clearly know the way our e-mail Service functions and are informed of the charge for this Service.
5.3.2 When you send an e-mail message, the credits will be withdrawn from your account automatically in accordance with the tariff plan for paid services. If you have a suspicion of spam one or more members of the site send you, you can file a complaint to our User Support service.
5.3.3 You will not transmit defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, abusive, racist or illegal material or any material that violates another party's rights when using our e-mail Service.
5.3.4 You will use the Site Services within any applicable laws and regulations.
5.3.5 If you want to develop friendship, not long-terms relations, with a lady on our site, please make your intentions as clear as possible.
6. Payment Policy.
6.1 An online internal payment unit on the Site is called a Credit
6.2 You pay for certain services on our Site in credits. VictoriyaClub.com allows you to purchase credits by debiting your credit or debit card in accordance with the available package of credits and adopted method of payment. If you do not have any credit card you can inform us about this and state the most convenient way of payment. If you do not have an opportunity at this time to pay for the purchase of credits, please, contact us. We are always ready to compromise.
6.3 To order the Site Services you must have a positive credit balance. Users with a negative credit balance or bonus (trial) credits remain limited in receiving services.
6.4 Credits can be used any time.
6.5 Prices for a credit package may be changed at any time without prior notice. To get the current price for each credit go to a certain area of account settings. New prices will be applied to your next purchase of credits after the adjustments.
6.6 If you continue to use the Services after the price adjustment, it means your consent to new prices. If a price for a credit package is reduced, you do not have the opportunity to get a refund or additional credits for credits previously purchased at a higher price.
6.7 You can at any time follow the flow of your credits on your personal page in Order history.
6.8 You must pay for all the Site Services you received. You are entitled to a refund if the service you have purchased has been obtained in an improper manner. We reserve the right to offset the foregone services by crediting assets to your account.
6.9 You can order a service that is within your means. If there are not enough credits on your account you cannot purchase a service that costs more than the number of credits you have.
6. 10 In case you think that VictoriyaClub.com charged off your credits by mistake you will be able to file a complaint to our Support Service within 90 days from the incident .
6.11 VictoriyaClub.com reserves the right to stop accepting your debit or credit card.
We may, from time-to-time, update this Policy. We will notify you of changes to the Policy by posting the updated Policy on this page. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of the Policy. You can determine when this Policy was last revised by checking the legend at the bottom of the Policy.
8. Refund policy
8.1 Typically, the payment received from you cannot be returned if there is no reason for this according to our refund policy. Refund Policy on this Site is a part of this Agreement. We reserve the right to change or modify the Refund Policy at any time. All changes are effective upon posting.
8.2 You can be refunded your money only in cases stipulated by this agreement. You agree that the Site administration is not obliged to refund you for any purchased credits if the Services have been properly and fully provided to you.
8.3 The Site is not obliged to refund in case of your failure to develop a relationship on the website.
8.4 The site policy for refunding is determined by your consent with following provisions.
8.4.1 You do not have the right for refunding if you are only discontent with the Site or any of Services offered through the site.
8.4.2 Messages sent to a lady on the site, which remain unread or unanswered are not eligible for a refund of credits.
8.4.3 Bonus credits credited to your billing account cannot be refunded.
8.4.4 When you send an email message and it is forwarded to a recipient's mailbox, this means that a message is formatted correctly and thus you are not entitled to a refund. This includes but is not limited to, cases such as accidentally sending duplicate emails or a chat session that accidentally has not been stopped.
8.4.5 The Site Administration reserves the right to offer you to replace a refund by charging on your account bonus credits.
8.4.6 The Site is not responsible for the loss of credits in case you have not learnt all the potentialities of the Site and as a result have not use the Services properly.
8.5 In all other cases, the you are encouraged to report to the administration of your claim and the grounds for repayment. Consideration of claims by the Site administration takes place within 7 days with the exception of weekends. The Site administration reserves the right to request additional information about the claim, and the proof of its eligibility.
8.6 The Site administration reserves the right to demand compensation for losses and expenses incurred in connection with your actions on the site and take any legal action available for this.
8.7 You are entitled to a refund to your account if the Services you paid for have not been provided to you by our fault, apart from those that failed due to technical problems of equipment, servers, Internet channels and other equipment not owned by VictoriyaClub.com.
8.8 You have the right to a refund if you adduced an evidence of unsatisfactory services.
9. Property rights
9.1 The VictoriyaClub.com defends the rights of their property and ownership of the software and Services of the Site. All Online Materials on the VictoriyaClub.com site, including, without limitation, text, software, names, logos, trademarks, service marks, trade names, and other proprietary information of ownership, addresses, business licenses, images, profiles of ladies, photos, illustrations, audio clips, video clips, and music are copyrighted intellectual property. All usage rights are owned and controlled by VictoriyaClub.com, except where stated otherwise.
Except for that information which is in the public domain or for which you have given permission, you may not copy, modify, publish, transmit, distribute, display, or sell any such proprietary information.
9.2 It is not allowed to copy the code, screenshots of any part of the Site without our prior written permission. You should also not use any metatags, codes or other devices containing any reference to this Site or the Services to direct any person to other web sites for any purpose.
10. Limitations and exclusions of liability
10.1 VictoriyaClub.com is not RESPONSIBLE FOR THE CONDUCT , whether online or offline, of the members listed on this site. Please use caution and common sense when using the Site and the Services. Your interactions with members, whose profiles posted on this site, are solely AT YOUR OWN RISK.
10.2 All profiles and photos of ladies on this Site are provided "as is" by third party branches in different cities of different countries. We cannot carry out a thorough investigation of the reliability of information about the female profiles posted on this Site and / or the women backgrounds, morality and behavior. Use of the Site and the Services, and your interaction with those of women members is completely at your own risk.
10.3 The Site activity includes cooperation with third parties. The third party is agencies which we work with but we cannot control agencies themselves, and their individual employees, so some problem may occur. Your caution is needed when using the Site and the Services. If you suspect improper activity of some ladies or our Services, you can let us know promptly, so that we can carry out an immediate investigation.
10.4 We cannot guarantee and does not promise any specific results from the use of the Site and / or Services. We make no warranties or representations in respect of any advice, opinion, statement or other information uploaded or distributed through the site from us, our partners or any member or any other person or entity.
10.5 We claim no responsibility for the quality of the Services and do not accept any liability for any loss or damage, including personal injury or death, resulting from your use of the services. You are entirely responsible for any transactions or agreements , whether online or offline, between you and the ladies members of the Site
10.6 This Site has a high level of success. It has gained a good reputation, which is widely recognized. Our members want to build lasting relationships. However, some other sites of the same type can illegally duplicate our business and service mode, publish false profiles and commit service fraud to cheat honest members who are serious about finding a woman for a long-term relationship. VictoriyaClub.com administration assumes no liability for any indirect, consequential, incidental, special or punitive damages, including lost profits, arising from the use of profiles of our ladies on other Web sites.
10.7 The site does not have any influence on a lady, you communicate or have a meeting with. A prospective meeting fully depends on mutual understanding between you and a woman, and sometimes a representative of the agency. In the case of disclosing any fraud, the liability is assumed by the third party-a local dating agency.
10.8 VictoriyaClub.com is solely responsible for own Services only within the law, and should not be held responsible for the content and services provided by third parties - namely, for the dating agencies in Ukraine and Europe. The Site cooperates with them, yet does not accept any debts, obligations, third party claims. The Site cooperates with dating agencies only under an agreements accepted by a third party.
10.9 Except where such provisions are restricted (and in that event liability is disclaimed to the fullest extent permitted by law), in no event will VictoriyaClub.com be liable to you or any third person for any direct, indirect, consequential, exemplary, incidental, special or punitive damages including lost profits or personal injury arising from your use of the site or of the VictoriyaClub.com service. We accept no responsibility and thus accept no claims, losses, liabilities, expenses (including attorneys' fees) or other expenses that arise directly or indirectly from violation of this Agreement.
11. Miscellaneous and Risk Warning Notice
11.1 Spam complaints
VictoriyaClub.com denies Spam in any form. If you received a spam message into your forum, mailbox, or guest book, please email us and we will immediately take action. Make sure you send us the text of a message with its link.
11.2 Contact information
Victoriyaclub. com serves as a platform for communication between members.
11.2.1 Contact information of our ladies provided to gentlemen is received from local agencies "as it is", as it was reported on VictoriyaClub.com through the third party.
11.2.2 Transferring of contact information from the agency to you may occur only with the written consent of the lady, given to the agency. You are granted the right to receive the contact information after you have spent on the Site ... number of credits (see tarrifs).
11.2.3 If as a result of communicating with a lady on our website you have got her contact information either from us or from other sources, you agree to continue to communicate in any way convenient to you not filing a claim to the Site. You acknowledge and agree that you will not demand repayment or return the value of Services you paid when communicating with the lady on the Site.
11.2.4 The Site reserves the right to examine any differences, if any, between the contact information in electronic form, comparing the image copies of supporting documents such as identity cards, handwritten forms, etc. In no case shall VictoriyaClub.com verify the information in any other way. Consequently, there are always risks of getting incomplete, inaccurate or misleading information.
11.2.5 VictoriyaClub.com is not responsible for any incorrect or inaccurate contact information provided to our members as it is given to us by third party. If such problems occur, VictoriyaClub.com, founders, directors, managers and employees can not be held responsible for loss / damages (if any) associated with the actions of the third party in the provision of information and their compliance. Our participation in the Services is not complete, signed as a member you agree with this situation and assume all the risks.
11.4 Communication between the site and service providers.
11.4.1 VictoriyaClub.com and service providers ( such as local agencies) are completely independent of each other. Service provider is not acting as an agent and does not represent the interests of members. Service provider is not a management company or a subsidiary of VictoriyaClub.com.
11.4.2 We never allow our partners (local agencies) which cooperate with us to use our name and profiles posted on our website as an excuse for additional charging our customers other than for the Services we provide. All these facts violate the terms of collaboration between the Site and service providers.
12. Governing law
This Agreement and any claim, controversy, or dispute relating to or arising hereunder shall be governed by and construed and interpreted by the law of the Czech Republic.
We may use a feature called Icebreakers. It's a randomly-sent message that lets users to start a conversation with you. To prevent spam, we only allow our verified ladies to send the Icebreakers. There is no limitation on the number of Icebreakers to receive so that you may receive more than one Icebreaker. Icebreakers may be sent by any available means of communication.
14. International Marriage Broker Regulation Act
If you are a U.S. citizen or resident seeking to obtain personal information about or meet personally with a non-U.S. citizens or residents, you hereby agree to fully comply with all provisions of the IMBRA, including the requirement that you not make direct contact with the non-U.S. citizens or residents until you have completed the procedures required by the IMBRA.
You understand and hereby agree that all use of our Services by you is conditioned upon your continuing full compliance with the IMBRA and particularly with the information notification and release requirements.
Once you have fulfilled all IMBRA related requirements, we may in our sole discretion put you in contact with a Facilitator to assist with background information notification and release requirements so that you may eventually directly contact non-U.S. citizens or residents.
The Facilitator provides us with, and we maintain, secure electronic copies of all information, forms and documents you and the non-U.S. citizen have given the Facilitator for the purpose of complying with IMGRA requirements.
The above situation show the risks associated with using VictoriyaClub.com. We are making efforts to improve and within reasonable limits and the possibilities, taking precautionary measures to manage these risks to which members may be vulnerable, there is, of course, situations falling beyond our control. We do our best to protect our customers from these risks, and we look forward to the feedback of members in this regard.
Welcome to the Victoriyaclub – one of the best Ukrainian dating services the aim of which is to find a perfect match for everyone who is in search for love. In order to use our website effectively you should read our terms and conditions that will rule you in the right direction while looking for a gorgeous Ukrainian lady online.
These conditions may be changed in time and you will be informed about them on our website after their introduction. To be up-to-date and aware of the entire amendments, visit this section from time to time and you will be able to monitor all the changes introduced by our administration, so it is better to add this page to your browser favorites.
If these conditions are not suitable for you, do not register on our dating website and do not use it for your purposes. As Victoriyaclub is one of the leading Ukrainian dating services , we try to organize our work effectively and without any damages for our users.
One of the main principles of the our international dating site`s policy is the safety of our users. You are responsible for the way you are communicating with our members, so pay attention to the personal information posted in their profiles. Victoriyaclub is not responsible for our members` actions towards the other users of our dating site. However, the administration of our site has the right to conduct any screening or criminal background investigation connected with sex offends at any time with the use of any kind of public records.
We do not ensure you that on our dating site you will find your future wife but the chances for it are very high. It depends only on you and your activity on Victoriyaclub. We do not responsible for any emotional distress or other problems evolved due to communication with our members or meeting with them in real life. You bear the responsibility for all the situations that have happened during offline communication with your partner offline. You should understand that Victoriyaclub doesn’t provide any guarantee regarding your compatibility with the girl you have met with the help of our website.
You are allowed to use and register on our international dating site in case you are already 18 years old. People, who have not reached this age yet, do not have any right to use our services as it is prohibited by law. Your membership ensures us with the fact that you are not going to offend our users and do something that does not correspond with law.
You will never use our site to abuse or humiliate other members. Our service is one of the most reliable among other Ukrainian dating websites that is why our reputation is on the highest level. Your duty is to respect our rules and follow the agreement provided by our service.
You are responsible for all pieces of information that you are going to post on your personal page and show the other users of Victoriyaclub. If you post some offensive material or some info that cam humiliate the users of our service your account can be blocked without any previous warnings. Your responsibility is to notify the administration of Victoriyaclub in case you have noticed some misleading or abusive information posted by other users.
You can become a member of Victoriyaclub for free but in order to get the additional services you are to pay for membership, the prices for which you can see in our special section “Rates and services”. If you want to get full access to our services you will have to upgrade the membership.
Victoriyaclub can change the terms due to the range of reasons: one of them is that our conditions held invalid. The new terms will be posted on our site immediately after their introduction.
● disclosure by transmission
● dissemination or otherwise making available
● alignment or combination
● erasure or destruction
You can be our unregistered user (“visitor”) or registered user (“user”) (collectively “users”):
● You are a visitor when you merely browse this Website and/or submit your personal data via email at support@VictoriyaClub.com;
● You become a user when you submit your personal data through a registration form on the Site to obtain Services from us through an account on our Website.
When you submit your personal data to us, you may be asked to consent to our processing of the personal data you provide, as explained in this Policy, to enable us to provide you with the information or Services requested, if no other legal ground can be used.
We use the following definitions in this Policy:
“data controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data is processed.
“data processor” means the natural or legal person who processes personal data on behalf of the data controller.
“data subject” is any living individual who is using our Website and/or Services.
“personal data” means any information relating to you and helping identify you (directly or indirectly) such as your name, last name, email, location data, etc.
“processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
The definitions of terms used within this Policy are taken from the GDPR considering the definitions established in the CCPA. The pair of definitions “personal data” and “personal information”; “controller” and “business”; “processor” and “service provider”; “data subject” and “consumer” may be used interchangeably unless another meaning is mentioned.
3. Data Collection
We act as a controller in relation to the different categories of personal data.
We collect the information through our Website and email and process it as a data controller. In particular, we collect the following:
(a) Contact Information. We can collect some personal data when you submit your personal data via email to contact and/or provide feedback on our website or Services. Such data may include name, email, phone number, and other information you may provide us via available contact options.
(c) Registration Information. When you create an account, we collect certain information about you that allows us to provide you with the services requested: first name, last name, date of birth, country, city, and email address. You must enter this information yourself to create an account.
We also collect additional information you share with us when you complete your profile. This information includes: eyes color, hair color, marital status, children number, information about your habits, like smoking and drinking, your physique, weight, zip information, your phone number, address information, your messenger account information, and other information you provide us when you complete your profile.
During the registration process and while updating your profile, you may provide us with personal information that is considered “sensitive” in your jurisdiction. You may change, update or delete your information by accessing your profile anytime. We can collect that information only in case of your consent
(d) Automatically Collected Information. When you use our Website, we collect certain information about you and your device automatically, including device IP, current time, your location, and time zone.
(e) Service Usage Information. We may collect some information about your activities related to the usage of our Services, such as customer lifecycle costs, average order value, information that you upload to the site, like your photos, your description in the "About Me" section, video broadcasts and other information you uploaded.
Furtherly, we store information about the settings of your profile, for example, the interface language, your notification settings, the visibility settings of your photos and, finally, we store your contact list, chat history, a list of selected and ignored users, ratings, messages you send and receive, and other information about the actions you take on the site in order to provide you with the best experience of using our service.
We DO NOT sell your data. We DO NOT use automated decision-making and profiling.
We DO NOT intentionally collect and process any sensitive personal data. Please, refrain from sharing your or third-party sensitive personal data with us.
4. Grounds for processing
We collect and process your personal data in accordance with the provisions of the GDPR.
GDPR provides an exclusive list of lawful bases allowing us to process your personal data. During personal data processing, we rely only on four of them, namely:
Article 6.1(a): consent
We collect the information you choose to give us, and we process it under your consent. You may withdraw your consent to the processing of your personal data at any time.
Please remember that the withdrawal of consent does NOT automatically mean that the processing before the withdrawal is considered unlawful. You may withdraw the consent to the processing of your personal data by sending us an email at support@VictoriyaClub.com or by contacting us in any other way convenient for you.
Article 6.1(f): legitimate interests
We process your personal data to prevent any fraudulent actions and to provide you with the desired services. Also, we need some of your data to enable our Site to run smoothly and give you a pleasant user experience. We use only strictly necessary data under this legal ground.
Article 6.1(b): performance of a contract
When you provide a third-party payment processor with the personal data with requested banking information to purchase services, this can be deemed as your request to form a contract or to perform a contract between you and us. However, we may ask you to give us clear consent in case of doubt.
Article 6.1(c): legal obligation
We process your personal data to fulfill the applicable legal obligations arising mainly from the GDPR. In the event of you sending us the request to fulfill the rights granted by the GDPR, we may ask you for some personal data we already have to identify you and achieve compliance with the applicable law.
5. Use of Your Personal Data
As a data controller, we use your personal data for the purposes listed in the table below, where we also detail the type of personal data processed, legal bases we rely on to do so, third parties with whom we may share your personal data:
|Purposes||Type of personal data||Legal grounds||Third Parties recipients|
|Creating an account in the Website||Registration information||
Performance of a contract (Article 6(1)(b))
Your consent (Article 6(1)(a))
|Maintenance of the account in the Website||
Service usage information
Automatically Collected Information.
Performance of a contract (Article 6(1)(b))
Our legitimate interest (Article 6(1)(f))
|Ensuring the security of the Users and the Platform||
Service usage information
Automatically Collected Information.
|Our legitimate interest (Article 6(1)(f))||None|
|Communication with visitors and customers||Contact Information||Your consent (Article 6(1)(a))||None|
|Marketing (to suggest and notify you about news of our Website)||
|Your consent (Article 6(1)(a))||None|
|Analytics and developing (for optimising and improving our Website)||
Automatically Collected Information
Your consent (Article 6(1)(a))
Our legitimate interest (Article 6(1)(f))
|Complying with the law or legal process||
Automatically Collected Information
Legal obligation (Article 6(1)(c))
Our legitimate interest (Article 6(1)(f))
|Delivering relevant interest-based advertising to you on third-party websites||Cookies Information||Your consent (Article 6(1)(a)) Our legitimate interest (Article 6(1)(f))||Google Tag Manager Cookie Providers|
Necessary: these cookies and other tracking technologies are essential for your use of the Website and our compliance with applicable data protection laws. We can use them to provide the basic functions of the website.
Preferential: these cookies enable our Website to remember choices that you make, i.e., to optimise the chatbot functionality or language choices.
Analytics: these cookies help us to understand how users interact with our Website (e.g., page visits and page load speed) by collecting information anonymously to avoid your identification. Their sole purpose is to improve website functions.
Marketing: these cookies and other tracking technologies are used to deliver relevant online advertising to you on other websites. These cookies are placed by us and selected third parties and enable adverts to be presented to you on third-party websites.
To learn more about cookies, please read our Cookies Policy.
7. Data Security, Integrity, and Retention
As a data controller, we store and process your personal data until we do not need it for any of the purposes defined in this Policy unless longer storage is required or expressly permitted by law. Usually, we retain your data while your account is actively used, but we will delete your personal data if we notice that you have not used your account for a long time or if you ask us to delete your personal data. Some categories of data can be stored for a shorter time: for example, cookies expire in a few days, weeks, or months as they are programmed to (or earlier if you clean your browser’s cache).
Please notice that we may retain your personal data for a longer time if there is a legal obligation to do so or if we need it to defend a legal claim or otherwise participate in a legal proceeding. We will apply suitable safeguards to ensure that your data is secure and delete your data once we do not need it anymore.
Despite any of the aforementioned periods of data storage, you may request to delete your personal data or send any other data subject request by sending us an email at support@VictoriyaClub.com or contacting us via another way convenient for you.
We have implemented appropriate organisational, technical, administrative, and physical security measures that are designed to protect your personal data from unauthorised access, disclosure, use, and modification. We regularly review our security procedures and policies to consider appropriate new technology and methods.
8. Data Sharing and Disclosure
We may share your personal data as a data controller to joint controllers and data processors in accordance with the provisions specified hereafter.
Sharing data with data processors
There are many features necessary to provide you with access to our Website that we cannot complete ourselves, thus, we seek help from third parties. We may grant some service providers access to your personal data, in whole or in part, to provide the necessary services.
Therefore, we may receive your data from or share and disclose your personal data to our data processors:
● During our business activities, we may engage different specialists which may receive your personal data, including technical, sales, and marketing specialists, to provide you with better customer service. Also, we may disclose some of your personal data to our outsource legal and accounting professionals to make our business accurate and transparent. The abovementioned specialists are collectively referred to as Contractors.
We also work with Traforce to promote the services of our Company and enhance our website visiting rate. However, we do not receive your IP addresses or other personal data from them: we can only see the statistical information in the aggregated form in our account with Traforce.
We may transfer your personal data to countries outside the EU and EEA (for example, the USA) that are not determined to offer an adequate level of data protection on the basis of article 45 of GDPR (adequacy decision) with appropriate safeguards as determined under the GDPR.
We only transfer your personal data to third parties within the requirements under the GDPR. Where possible and necessary, we always enter into Data Processing Agreements (DPAs) and Non-Disclosure Agreements (NDAs) with them and treat personal data transfer seriously. Where the Contractor has an appropriate data processing agreement in place, Company may adjoin such data processing agreement. If so, Company and the Contractor may regulate the transfer of the personal data to such Contractor by means of this data processing agreement.
9. Your Rights under the GDPR
You may exercise the following rights by submitting your request at support@VictoriyaClub.com.
Your rights under the GDPR include:
● right of access means that you may ask us to send you a copy of your personal data collected together with information regarding the nature, processing, and disclosure of that personal data;
● right to rectification means that you may ask us to update and correct the false data, missing or incomplete personal data.
● right to erasure (to be “forgotten”) means that you may ask us to delete your personal data collected, except insofar it is prohibited by appropriate laws.
● right to restriction of processing means that you may ask us to restrict processing where:
1. your personal data is not correct or outdated;
2. the processing is unlawful.
● right to object to the processing means that you may raise objections on grounds relating to your particular situation;
● right to data portability means that you may ask us to transfer a copy of your personal data to another organisation or you;
● right to withdraw the consent when your personal data processed on the basis of your consent;
● right to lodge a complaint with the supervisory data protection authority pertaining to the processing of your personal data.
You may submit the complaint to the supervisory authority of your place of residence within the EU or to the data protection authority stated in this Policy.
Please, note that we may need to confirm your identity to process your requests to exercise your rights under the GDPR. Thus, we may not be able to satisfy your request if you do not provide us with sufficient detail to allow us to verify your identity and respond to your request.
10. Data Protection Authority under the GDPR
We kindly invite you to share concerns with us in the first place regarding any issue related to your personal data processing. You may contact us to address your inquiries at support@VictoriyaClub.com.
11. Supervisory Authorities under GDPR:
In case of any questions regarding data protection, you can apply to the supervisory authority authorities to resolve any privacy-related complaints that cannot be amicably resolved between you and us. You can find the full list of EU supervisory authorities through the link.
Our supervisory authority is Office for Personal Data Protection ('UOOU') (Czech Republic). Find below the details:
Pplk. Sochora 27
170 00 Praha 7
Phone information: +420 234 665 800
Phone switchboard: +420 234 665 111
12. Children’s Privacy
Our services are restricted to individuals who are 18 years of age or older. The user is obliged to confirm that the age of majority has been reached. We do not permit individuals under the age of 18 on our platform. If you suspect that a user is under the age of 18, please use the reporting mechanism available on the service.
This Policy may be changed from time to time due to the implementation of new updates, technologies, laws’ requirements, or for other purposes. We will send notice to you if these changes are dramatic, and where required by applicable laws, we will obtain your consent for the subsequent processing. In any case, we encourage you to review this Policy to check for any changes regularly.
Such notification may be provided via email, announcement published on our Website and by other means consistent with applicable law.
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